1 « Message by you on Fri, 29th Jan 2010 5:54 am »
hi,
I have problem with my GfWL Dirt2 SN. Ive got free voucher for this game, so I activated dirt2 through steam, entered game and used CD key, which steam client gave me (view game CD key). But this key doesnt work!
Can you provide me some working SN or deattach this one from microsoft account?
2 « Message by Robert on Wed, 3rd Feb 2010 7:00 pm »
Hello Beznick,
Thank you for contacting Steam Support.
Technical support for this title is handled by a third party support department - please follow the link below for instructions to contact the support provider for this title:
Title: DiRT series
Link:
http://support.steampowered.com/kb_arti ... -WEUN-5403
Please let us know if you experience further difficulties, or if you have additional questions or concerns.
3 « Message by you on Thu, 4th Feb 2010 2:03 am »
hi,
As I told, I have a problem with CDkey STEAM gave me. I will quote one article from link you gave me:
"You will need to contact the game's developer/publisher directly for support if you encounter any errors or unexpected behavior which is not related to Steam authentication or CD Keys after the game has loaded."
My problem is about CD key, that STEAM gave me and I need it after the game loads, which is excluded from contacting developer/publisher.
From my point of view STEAM gave me wrong SN (I didnt used it before, when I tried first time it gave me the "already used" error). I think, that contacting developer/publisher in this case wont work.
thanks
PS: I would appriciate, that another answer from steam support will be quite faster, than 5 days
4 « Message by Robert on Thu, 4th Feb 2010 1:21 pm »
Hello Beznick,
You will need to contact the support provider for this title for further assistance with this issue:
Title: DiRT series
Link:
http://support.steampowered.com/kb_arti ... -WEUN-5403
5 « Message by you on Tue, 16th Feb 2010 11:28 am »
Hi,
so Ive contacted Codemasters on their support link. Reply Ive got from them sys, that this is not a problem, they can help me with. There not providing any SN. So what do I have to do now, if I want to play multiplayer part of a game Ive payed for?
6 « Message by Robert on Tue, 16th Feb 2010 12:20 pm »
Hello,
Please observe the following steps for generating a screenshot of the key as it has been entered to generate the error, as well as the error itself:
1) Start the game and attempt to enter the key.
2) Press the PrtScn (Print Screen) while the CTRL (Control) key is being held down to save a copy of what is being displayed on your screen to the clipboard
3) Open MSPAINT.EXE (or go to the Start Button, then "Accessories", then "Paint")
4) Press the V key while the CTRL (Control) key is being held down to paste the contents of your clipboard (if prompted, select "Yes" to enlarge the Paint document)
5) Go to "File" then "Save As..." in Paint and select "JPG" from the File Type drop-down box, then save your screenshot to your desktop so it may be attached with your reply to this message.
7 « Message by you on Tue, 16th Feb 2010 12:29 pm »
hi,
here it is: SN already used with another LIVE account.
8 « Message by Robert on Tue, 16th Feb 2010 1:50 pm »
Hello Beznick,
The Steam Support Team does not provide support for account issues within this game.
Your user account for this game is completely separate from your Steam account.
Please visit our FAQ article for information on how to contact the support providers for this title:
Title: Games for Windows Live
Link:
http://support.steampowered.com/kb_arti ... -WECN-1190
Title: DiRT series
Link:
http://support.steampowered.com/kb_arti ... -WEUN-5403
If you have any further questions or concerns regarding your Steam account then please let us know.
9 « Message by you on Tue, 16th Feb 2010 10:39 pm »
hi,
Ive already contacted Codemasters and microsoft. Both told me, that they do not support any new SN.
10 « Message by Robert on Wed, 17th Feb 2010 12:47 pm »
Hello Beznick,
You will need to remain in contact with them regarding retrieving the account where the key was registered.
We cannot issue you a new key.
Your Games For Windows Live account is completely separate from your Steam account.
11 « Message by you on Thu, 18th Feb 2010 2:20 am »
hi,
Microsoft is no more responding to my questions because im not in supported region (which doesnt matter, because I have US account registered). I have no guilty about useless key Ive got from Steam and all steam support effort is to get rid of me and my problem. Ive contacted every company interested in and noone wants to help me. So Im contacting service, which Ive bought game from. I don know the law in US, but in Czech Republic seller is responsible for fine status of sold items (including game keys). Lastly I really wont call to the MS support by phone, because this call would probably cost far more, than price of new key (new game).
12 « Message by Robert on Thu, 18th Feb 2010 11:38 am »
Hello Beznick,
If you are registered to, and logged in to, a US Games for Windows Live account you should not be having any issues playing your game regardless of your geographical location.
We cannot assist you with this issue.
You must stay in contact with Games for Windows Live, or DiRT support for assistance with this issue.
13 « Message by you on Mon, 1st Mar 2010 1:29 pm »
Hi Robert,
Im sorry, that reply took so long, I was at vacation now. Today, Ive callet to MS GfWL helpline, described my problem to 3 different operators which totally didnt got, what I want from them. Finally I was "succesful" with the answer, that I have to contact Steam support, because Steam is the company, which sold me the game and Microsoft cannot help me. For a note, this phone call cost me as much as new copy of game, because Im not in supported region with toll-free help line now. Im very deseperate about this situation. After more, than a month I still didnt got, what Ive payed for, and Im considering passing this issue to the court.
If you want to send me to Codemasters again, their email reply is lower.
Quote:
Thank you for submitting your recent request to Codemasters Customer Services concerning DiRT 2.
We do not issue any replacement Windows Live keys for any of our games I'm afraid.
End of quote
14 « Message by Robert on Mon, 1st Mar 2010 7:07 pm »
Hello,
Please use the following key for GFWL:
xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
Note that we will not be able to assist you further with this issue.
You will need to remain in contact with GFWL or Dirt support for any further assistance or issues you have with this game.